Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
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Ensure all communications follow brand guidelines with focus on safety and nutrition. Manage customer feedback and maintain consistent, trusted messaging.
Digital Marketing & Content Management
Manage social media, website, and ads. Oversee content such as product info, nutrition, and parenting materials. Monitor performance and improve campaigns. Manage influencer collaborations.
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