Relationship & Account Management: Build long-term, trusting relationships with clients to ensure high retention rates, upselling opportunities, and referrals.
Deal Closure & Negotiation: Manage contract negotiations, handle objections with ease, and close deals efficiently to meet and exceed monthly and quarterly sales targets.
Market Intelligence: Stay updated on industry trends in EdTech, ERP, and general software development to position us effectively against competitors.
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Relationship & Account Management: Build long-term, trusting relationships with clients to ensure high retention rates, upselling opportunities, and referrals.
Deal Closure & Negotiation: Manage contract negotiations, handle objections with ease, and close deals efficiently to meet and exceed monthly and quarterly sales targets.
Market Intelligence: Stay updated on industry trends in EdTech, ERP, and general software development to position us effectively against competitors.
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Work closely with marketing to craft, conceptualize and execute persuasive, effective and impactful thematic, seasonal graphic design visual work to support the brand’s marketing endeavors.
Possess strong market awareness, staying updated on industry trends, consumer preferences, and competitor activities to ensure designs remain relevant and aligned with current trends.
Utilize AI tools to support visual merchandising concepts, design development, and workflow efficiency.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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