Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT).
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Price Negotiation & Cost Control: Analyze market trends, review supplier quotes, and negotiate contracts to achieve maximum cost savings for the company.
Dispute Resolution: Handle vendor issues regarding price discrepancies, incorrect shipments, damaged goods, or delivery delays in a professional manner.
Data Maintenance: Keep accurate and up-to-date records of purchasing prices, stock levels, supplier profiles, and procurement KPIs in the system.
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Responsible for end-to-end supply chain operations including supplier management, procurement, production planning, logistics coordination, warehouse management, and material handling. The role ensures timely supplier management, material availability, cost control, inventory accuracy, and smooth production flow to support factory operations and delivery commitments.
Plan the calendar, produce, and create engaging and creative content for different social media platforms to drive followership and conversion traffic to increase sales.
Create graphics and edit photos/video to create awareness and interest within our target audience, driving traffic to engage with digital content.
Suggest new innovative ways of delivering digital content and keep up-to-date with the latest digital marketing trends to brand's goals.
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Establish and maintain strong working relationship with Local Services, other teams within the SSC and Center of Excellence
Ensure that closing timelines meet the Group Corporate requirements
Ensure all work instructions, standard operating procedures are complied. Review and escalate local specific variances to Key Accountant/Team Lead for further assessment and discussion
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