Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone
Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization
You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience
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3) Exceptional interpersonal and communication skills, to enable professional interaction with a wide range of contacts. Proficient in both written and spoken English, Mandarin & Bahasa
4) Ability to deal with sensitive information with discretion and to maintain confidentiality.
5) Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel and PowerPoint.
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Location : Petaling Jaya, Selangor, near to LRT Station
Job Type : 6 MONTHS CONTRACT PERIOD
Job Description: We are seeking a dynamic and results-driven Telesales Executive to join our team. The position requires selling the company’s corporate training programs for working adults of various levels.
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Provide customer service on People & Culture related activities, such as inquiry resolution, request management, and troubleshooting
Supports P&C Chapters with feedback of business usage of HR processes, pain points and knowledge gaps
Stay up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SOPs/Work Instructions)
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Establish and maintain strong working relationship with Local Services, other teams within the SSC and Center of Excellence
Ensure that closing timelines meet the Group Corporate requirements
Ensure all work instructions, standard operating procedures are complied. Review and escalate local specific variances to Key Accountant/Team Lead for further assessment and discussion
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Ensure proper use of the Repository tool, manage contract record maintenance, and maintain compliance with audit requirements. Participate in the audit process as per SOP.
Support project-related activities such as contract migration, system deployment, and cleansing exercises. Additionally, liaise with and train business stakeholders.
Onboard suppliers to our vendor management tool.
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Acquire end-to-end understanding of T&E activities, system configuration and address any gap identified during the process.
Acquire end-to-end understanding of the local business requirements and operate financial controls and governance to a standard that ensure SOX, Financial Controls Framework and Audit requirements are met.
Highlight and work with the team lead to manage operation issues and escalations.
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Ensure proper use of the Repository tool, manage contract record maintenance, and maintain compliance with audit requirements. Participate in the audit process as per SOP
Support project-related activities such as contract migration, system deployment, and cleansing exercises. Additionally, liaise with and train business stakeholders
Onboard suppliers to our vendor management tool
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Plan the calendar, produce, and create engaging and creative content for different social media platforms to drive followership and conversion traffic to increase sales.
Create graphics and edit photos/video to create awareness and interest within our target audience, driving traffic to engage with digital content.
Suggest new innovative ways of delivering digital content and keep up-to-date with the latest digital marketing trends to brand's goals.
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Establish and maintain strong working relationship with Local Services, other teams within the SSC and Center of Excellence
Ensure that closing timelines meet the Group Corporate requirements
Ensure all work instructions, standard operating procedures are complied. Review and escalate local specific variances to Key Accountant/Team Lead for further assessment and discussion
...