Proactively engage employees, colleagues, and leaders to address identified risks, fraud, & issues and to solve problems with moderate to high complexity
Update reference materials such as user guides, presentations, internal platform WIKI community page postings, and auditor checklist in a timely manner.
Identify and contribute on audit process improvements, policy changes, and submission of “Ideas” to improve the audit processes
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Plan the calendar, produce, and create engaging and creative content for different social media platforms to drive followership and conversion traffic to increase sales.
Create graphics and edit photos/video to create awareness and interest within our target audience, driving traffic to engage with digital content.
Suggest new innovative ways of delivering digital content and keep up-to-date with the latest digital marketing trends to brand's goals.
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Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
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Manage workforce planning and recruitment activities for assigned outlets.
Identify training needs and provide coaching and guidance to team members on sales targets, outlet operations, store management, and customer service objectives.
Supervise and evaluate Outlet Supervisors on branch cleanliness, sales performance, and customer experience standards.
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Proactively engage employees, colleagues, and leaders to address identified risks, fraud, & issues and to solve problems with moderate to high complexity
Update reference materials such as user guides, presentations, internal platform WIKI community page postings, and auditor checklist in a timely manner.
Identify and contribute on audit process improvements, policy changes, and submission of “Ideas” to improve the audit processes
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Enhance videos with music, voiceovers, and sound effects in post-production.
Contribute fresh and innovative ideas, demonstrating a strong understanding of social media trends, engagement tactics, and storytelling techniques that align with our brand identity and resonate with our target audience.
Collaborate with the team to ensure brand consistency by adhering to branding guidelines, maintaining proper layout, typography, and visual hierarchy in all video projects.
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Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
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Collaborate closely with the sales processing team in China for efficient order processing and timely delivery.
Work collaboratively with cross-functional teams, including the R&D team, to develop strategic account plans and ensure alignment with organizational goals.
Engage in product development discussions and cost optimization initiatives in coordination with the R&D team.
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