Perform test execution, accurately record results, evidence, and defects, and support overall validation of system changes.
Preferably an undergraduate in the penultimate or final year of a Computer Science, Information Technology, Software Engineering, Data Analytics, Business IT, or related program
Must be proficient in both written and spoken English
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Review of Main Contract Guarantees: Review the performance/advance payment/quality guarantees that the Finance Department is about to submit to the owner, verify whether they meet the requirements of the main contract and whether there are any additional risks, conduct early warning and monitoring of guarantee expiration, establish a guarantee ledger, monitor the submission time and expiration time, update monthly and publish documents on the department's OA platform;
Review of Subcontractor Guarantees: Review the guarantees provided to our company by subcontractors, verify whether the guarantees meet the contractual agreement, whether there are any circumstances that would affect our company's redemption of the guarantees, establish a guarantee ledger, monitor the submission time and expiration time, and update monthly the overdue or unrenewed guarantees.
Supplier Credit Management: Review supplier information and query supplier credit information through platforms such as CTOS, and complete the supplier information review form.
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Timely reconciliation of all Balance Sheet accounts with related Balance Sheet schedules and analysis, including intercompany transactions.
To liaise with bankers, auditors, tax agents, company secretaries, and all government and other regulatory bodies about finance, accounts, and tax matters.
To handle ad-hoc financial matters and projects assigned from time to time.
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Review of Main Contract Guarantees: Review the performance/advance payment/quality guarantees that the Finance Department is about to submit to the owner, verify whether they meet the requirements of the main contract and whether there are any additional risks, conduct early warning and monitoring of guarantee expiration, establish a guarantee ledger, monitor the submission time and expiration time, update monthly and publish documents on the department's OA platform;
Review of Subcontractor Guarantees: Review the guarantees provided to our company by subcontractors, verify whether the guarantees meet the contractual agreement, whether there are any circumstances that would affect our company's redemption of the guarantees, establish a guarantee ledger, monitor the submission time and expiration time, and update monthly the overdue or unrenewed guarantees.
Supplier Credit Management: Review supplier information and query supplier credit information through platforms such as CTOS, and complete the supplier information review form.
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Cash Flow & Treasury Management: Monitor consolidated cash flow positions, optimize working capital, and oversee banking relationships and credit facilities.
Internal Controls & Audit: Serve as the primary liaison for external auditors, corporate secretarial teams, and tax agents; refine internal controls and standard operating procedures (SOPs).
Strategic Advisory: Support M&A evaluation, corporate restructuring, feasible capital allocation strategies, and investment appraisals.
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Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT).
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Establish and maintain strong working relationship with Local Services, other teams within the SSC and Center of Excellence
Ensure that closing timelines meet the Group Corporate requirements
Ensure all work instructions, standard operating procedures are complied. Review and escalate local specific variances to Key Accountant/Team Lead for further assessment and discussion
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Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
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Join our dynamic team in the heart of Kuala Lumpur! As a Mandarin-speaking Customer Support Specialist, you will be the front-line ambassador for our client, providing high-caliber technical and operational support to customers. This role is ideal for individuals who are passionate about technology, skilled at problem-solving, and dedicated to delivering excellent customer experiences.
Maintain 3rd party vendor master data for bank information data via MDM workflow
Handle internal group mailbox queries from both internal and external stakeholders and ensuring that the queries are responded in a timely and accurate manner.
Ensure that closing timelines meet the Group Corporate requirements.
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