Promote a culture of innovation, experimentation, and continuous learning.
Work with HR Communications on communication and change management plans to support AI adoption.
Identify, assess, and prioritize AI opportunities and translate HR business needs into AI use cases, requirements, process design, data needs and solution specifications....
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status....
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status....