Assist the Assistant Front Office Manager in managing the daily operations of the front office, ensuring the smooth operation of the reception counter 協助前台助理經理管理前台日常運作,確保接待櫃檯運作順暢
Represent the management in handling all guest enquiries; Handle emergency cases in accordance with hotel policies and procedures; Assist the Assistant Front Office Manager in the management of the front office operations, and ensure the smooth running of reception counter
Product & Brand Mastery: Gain a deep understanding of our client's products and services to effectively highlight their key features and competitive advantages.
Employee Relations & Incident Handling: Act as a primary point of contact for employee grievances and emergency incidents within the stores, ensuring professional resolution and minimal business disruption.