Track theMatcha Distribution Division as a separate revenue line, reporting wholesale volume, average selling price per kilogramme and customer concentration by trade account.
Identify revenue leakage from discounting, voided transactions, aggregator promotional funding and under-priced items, and quantify the value recovered each month.
Establish a price architecture across dine-in, takeaway, delivery aggregator, direct e-commerce and wholesale, setting channel-specific pricing that absorbs commission and packaging cost without eroding gross margin.
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Co-ordinate with Customer Service Department (CSD) on in-house quality inspection.
Ensure unit defects are rectified in a timely manner and within the time frame allowed or specified.
On site implementation of Client Environment, Health & Safety Policy and ensuring Contractor achieves the highest standard during every Quarterly Site Inspections.
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Rostering & Resources: Prepare team schedules, assign daily duties, and forecast manpower requirements to align with event volumes and hotel occupancy.
Training & Mentorship: Conduct department orientation, perform skill assessments against Hilton standards, and lead continuous training for ongoing team growth.
Recruitment & Performance: Support selection interviews, conduct annual performance appraisals, and foster a collaborative, high-energy environment.
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