· Engage stakeholders across the organization tounderstand business objectives, operational challenges, and opportunities forimprovement.
· Analyse operational and commercial data to identifytrends, generate insights, and support informed decision making.
· Conduct business process analysis, including processmapping, gap analysis, and root cause analysis, to identify inefficiencies andareas for optimization.
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Vendor & Forwarder Relations: Negotiate freight rates, evaluate freight forwarder performance, and select optimal logistics partners to minimize transit times and costs.
Risk & Inventory Management: Track high-value mobile inventory in transit, manage supply chain risks, and handle cargo insurance claims or customs discrepancies efficiently.
Cross-functional Collaboration: Work closely with the procurement, sales, and finance teams to align shipment schedules with market demand and cash flow cycles.
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Manage beauty product and consumable inventory, conduct regular stock checks, arrange replenishment, and avoid overstock or stock shortage.
Recruit, interview, onboard and manage beauty therapists, nail technicians and front desk staff.
Organize regular professional skill training, service etiquette training and product knowledge sharing for the team to improve overall service level.
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