Plan and implement strategies and work process improvements in close collaboration with clinical, nursing, allied health, diagnostics, and other service teams
Partner with colleagues across other workgroups, polyclinics, or HQ on manpower planning, training and development, digital transformation, policy and workflow design, new clinic development, and emergency preparedness
• Attend to escalated tenant enquiries and ensure issues are resolved promptly and efficiently.• Coordinate tenant move-ins and move-outs.• Conduct walkthrough inspections of tenant spaces and coordinate tenant-improvement matters.• Maintain positive working relationships with tenants and relevant stakeholders.
• Monitor rent collection and process property-related expenses in accordance with lease terms.• Prepare the required notices and coordinate follow-up or legal action where necessary.• Review and reconcile tenant rental accounts and Common Area Maintenance recovery charges.• Prepare monthly property performance reports and explain budget variances.• Gather and analyse information to support the annual budgeting and forecasting process.• Perform financial calculations relating to property income, expenses and recoveries.
• Work closely with the Centre Manager, tenants, contractors and internal stakeholders to ensure smooth property operations.• Support the team in meeting operational standards, objectives and deadlines.• Communicate property-related and financial information clearly to relevant stakeholders.
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Cultivate strategic vendor relationships with contractors, service providers, and suppliers to ensure quality service delivery and cost optimization while managing compliance with safety regulations, building codes, and environmental standards
Lead facility committees and stakeholder meetings to gather feedback, communicate operational updates, and partner with HR and IT teams to create integrated workplace solutions that support employee experience
Develop and execute long-term facility master plans that align with business growth projections, lead budget planning initiatives, and identify opportunities for operational efficiency and cost savings
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