Support the customer and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
Investigate accidents, incidents and near misses, recommend preventive actions, and maintain accurate WSH records, reports and statutory documentation.
A key responsibility is to maintain accurate, confidential and audit-ready finance and administrative documentation and to support the institution’s compliance with applicable Skills and Workforce Development Agency (SWDA) EduTrust requirements, particularly EduTrust Guidance Document 4 (GD4)requirements relating to corporate administration, financial resources, student contracts, fee collection, the Fee Protection Scheme (FPS) and refunds.