To train and manage the warehouse team to solve day-to-day operational issues, achieving both short- and long-term performance goals.
Oversee daily warehouse operations while controlling and managing inventory levels and logistics to ensure efficient delivery of medical supplies and survey materials, with control of the cold chain when applicable.
Review and prepare workflows, space allocations, and action plans that meet company standards for productivity, quality, and customer service.
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Attend and assist with handling and investigation of customer complaints; provide advice on compliance-related matters with regards to the agent’s conduct, as part of the Market Conduct and Fair Treatment of Financial Consumers (FTFC) initiatives of the company;
Conduct field visits/mystery shopping on roadshows organized by agencies. Prepare field report and identify any incidents of non-compliance for reporting;
Review, on periodic basis, the agency training materials, handbook, sales materials, advertisements etc;
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