Ensure the function’s operational efficiency and a smooth cross-border client experience through product set-up walkthroughs and the documentation process, facilitate documentation signing, and resolve client queries around KYC outreach, transaction confirmation and follow-ups.
Periodic Review and File Maintenance: Oversee the update of KYC records through periodic reviews, event-driven updates, and remediation exercises. Ensure client documentation remains accurate, complete, compliant, and properly recorded in internal systems.
Incident and LD Documentation: Lead structured incident reporting and contribute to the documentation and defence of contractual matters, including service credits or liquidated damages discussions.
Drive executive conversations on AI, Generative AI, Agentic AI, automation, data, and analytics to align technology investments with business objectives
This is a client management role within IOH with responsibility for a portfolio of European‑headquartered Intergovernmental Organizations clients. It is a consultative, data‑driven client management position, centred on building strong short‑, medium‑, and long‑term stakeholder relationships, managing accounts end‑to‑end from inception to renewal, and supporting more complex clients as responsibility increases. The role requires strong commercial credibility, the ability to translate client needs into practical business solutions, and close performance oversight to ensure financial and service outcomes are effectively managed.
This is a client management role within IOH with responsibility for a portfolio of European‑headquartered Intergovernmental Organizations clients. It is a consultative, data‑driven client management position, centred on building strong short‑, medium‑, and long‑term stakeholder relationships, managing accounts end‑to‑end from inception to renewal, and supporting more complex clients as responsibility increases. The role requires strong commercial credibility, the ability to translate client needs into practical business solutions, and close performance oversight to ensure financial and service outcomes are effectively managed.