Client retention: Work in tandem with Client Executives, Client Service Management, Product and Operations to ensure high levels of client satisfaction and a reference-able client base with limited/zero attrition
A platform for sustainable growth from new or incremental business and cross sales in line with SSv commercial and risk parameters.
Managing relationships with Executive-level client contacts and other stakeholders
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Provide functional leadership to BeOne and Functional Service Provider (FSP) Regional Clinical Study Managers, ensuring effective study planning, execution, risk management, budget oversight, and delivery of assigned regional clinical studies.
Establish regional study governance to oversee portfolio performance, monitor key milestones, timelines, quality, budgets, resources, and operational metrics, ensuring timely escalation and resolution of critical issues.
Ensure clinical studies are executed in accordance with study protocols, ICH-GCP, applicable regulatory requirements, company SOPs, and quality standards while maintaining cost-effectiveness and delivery timelines.
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Support the Project Team in budget preparation, budget monitoring and cashflow update.
Support the User Department in the sourcing, negotiation, and appointment of suppliers / consultants / contractors for Project Purchase including pre-qualification, tender and award, whilst ensuring compliance with the Procurement Policy and Procurement SOP.
Manage Approved Vendor List, encompassing the screening and registration of prospective vendors (pre-qualification) and vendor performance management.
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Perform custody reconciliations of trades, prices, and positions against Bloomberg and other data sources, ensuring timely and accurate reporting, with all discrepancies identified, investigated, and resolved promptly.
Prepare monthly investment performance reports for submission to Investment Management, and daily Substantial Shareholding Report to Group reporting purposes.
Involve in the review / update of standard operating procedures and annual outsourcing review for custodian and fund accounting services.
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Provide proactive fraud advisory, review and advise on new processes, products, features from an anti-fraud perspective (e.g., new channels, digital banking, transaction flow).
Lead the development and implementation of Fraud Prevention mechanisms and the Fraud Management System (FMS) project including Merchant monitoring, ensuring timely submission of documentation and reports and improving internal manual work processes for combating fraud effectively and efficiently.
Lead, review and oversee investigations for confirmed fraud merchant and non-merchant cases escalated from Level 1 teams, assign appropriate resources and ensure investigations follow bank-process and lead to effective resolution.
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Conduct process reviews and gap analyses across Private Banking workflows to identify opportunities for simplification, standardization, digitalization, and operational improvement.
Support the design, development, and implementation of new business processes to enhance operational effectiveness.
Assist in regional process harmonization initiatives across Malaysia and Singapore Private Banking, ensuring consistency while adhering to local regulatory and governance requirements.
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Assist in gathering and consolidating business requirements, and stakeholder inputs.
Coordinate with relevant stakeholders to facilitate the review and updating of process documentation, including follow-ups on information requests and action items.
Organize and coordinate meetings, prepare meeting materials, record minutes, and track the completion of action items arising from meetings and governance forums.
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Prepare and submit regulatory reports to BNM, PayNet, and Securities Commission.
Contribute to Risk Management policies and procedures and collaborate with cross-functional teams to strengthen risk governance and support risk committee secretariat duties.
Develop, implement, and maintain BCM and DR strategies, frameworks, and plans in compliance with BNM guidelines, ISO 22301, and industry best practices.
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Project Management – Drive and support key projects for IMS business which includes onboarding new activities, system enhancements and new system development.
Operational Effectiveness – Develop and implement comprehensive operating procedures and establish an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis to maximize efficiency and quality within the department and alignment with globally harmonized and agreed procedures.
Risk Management - Ensure procedures are adequate to ensure compliance with applicable regulatory & audit requirements as well as internal risk management policies to mitigate financial/reputational risk for existing processes as well as new transitions.
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Provide functional leadership to BeOne and Functional Service Provider (FSP) Regional Clinical Study Managers, ensuring effective study planning, execution, risk management, budget oversight, and delivery of assigned regional clinical studies.
Establish regional study governance to oversee portfolio performance, monitor key milestones, timelines, quality, budgets, resources, and operational metrics, ensuring timely escalation and resolution of critical issues.
Ensure clinical studies are executed in accordance with study protocols, ICH-GCP, applicable regulatory requirements, company SOPs, and quality standards while maintaining cost-effectiveness and delivery timelines.
...
Prepare and submit regulatory reports to BNM, PayNet, and Securities Commission.
Contribute to Risk Management policies and procedures and collaborate with cross-functional teams to strengthen risk governance and support risk committee secretariat duties.
Develop, implement, and maintain BCM and DR strategies, frameworks, and plans in compliance with BNM guidelines, ISO 22301, and industry best practices.
...
Client retention: Work in tandem with Client Executives, Client Service Management, Product and Operations to ensure high levels of client satisfaction and a reference-able client base with limited/zero attrition
A platform for sustainable growth from new or incremental business and cross sales in line with SSv commercial and risk parameters.
Managing relationships with Executive-level client contacts and other stakeholders
...
Client retention: Work in tandem with Client Executives, Client Service Management, Product and Operations to ensure high levels of client satisfaction and a reference-able client base with limited/zero attrition
A platform for sustainable growth from new or incremental business and cross sales in line with SSv commercial and risk parameters.
Managing relationships with Executive-level client contacts and other stakeholders
...
Monitor inventory, deliveries, campaign execution, and commercial plans to ensure timely product availability and maximize sales opportunities across seasonal peaks and mega campaigns.
Prepare and manage daily, weekly, and monthly business reports to improve visibility of category and brand performance for senior management.
Use data, market insights, and performance trends to recommend business actions, support decision-making, and pilot new initiatives.
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