Regulatory & Risk Compliance: Ensure all IT Service Management practices align with strict financial regulatory standards (including TRM guidelines) and support internal/external audit remediation efforts.
Process Optimization: Continuously evaluate and improve the effectiveness of incident, problem, and service level management frameworks across the organization.
Industry Experience: A minimum of 10 years of dedicated IT Service, Incident, and Problem Management experience strictly within the banking or financial services sector.
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Champion the adoption of enterprise digital initiatives, governance processes, and service operating models across the region
Lead technology due diligence activities for mergers, acquisitions, and business expansion opportunities, including risk assessments, integration planning, budgeting, and Day-1 readiness.
Support the successful implementation of strategic digital programs by providing regional oversight, leadership, and stakeholder coordination
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