Ensure work process comply ESH policies and act as management representative for ESH Committee.
Develop and continually improve technical skill of the service team.
Work closely with supply management, sales, engineering and other functions in the team / company to implement solutionizing and optimize support to customers.
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Ability to provide end-to-end operational support, diagnose and resolve system/application issues, perform root cause analysis, and maintain high customer satisfaction.
Experience monitoring system performance, conducting health checks, managing backups, maintaining system reliability, and supporting GIS integrations with other enterprise systems.
Ability to gather business requirements, provide technical advisory services, collaborate with clients and stakeholders, and ensure SLA compliance through effective communication and reporting.
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
Execution of CO strategy, organizational design of teams and processes within market with following scope:
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Develop and execute Key Account Management strategies for major and long-term customers, including stakeholder mapping, OPEX planning, and maintenance strategy alignment.
Ensure a high level of customer satisfaction across all service touchpoints.
Actively promote the full range of GEA service offerings, including first service offers, spare parts packages, service agreements, audits, training, service digital products, and upgrades.
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· Tax Planning: analysing tax laws and regulations to identify opportunities for minimizing tax liabilities while ensuring compliance
· External Stakeholder Engagement: Liaise and collaborate with external parties including potential investors, bankers, auditors, tax agents, legal counsel, and government authorities to ensure compliance, manage financial risks, and maintain robust relationships vital to the company's financial well-being.
· Corporate Exercises and M&A: Lead and execute corporate exercises when necessary, evaluate potential mergers, acquisitions, and strategic partnerships, conducting thorough due diligence, and contributing to negotiations and deal structuring.
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Set the Ready for Service (RFS) date, which is agreed upon by the customer and TIME
To co-ordinate with contractors, vendors, Telco network engineers or data center executive for relevant tasks so to meet customer request within the time frame or lesser.
Provide status update of the project progression to customer from time to time.
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Lead and drive teams of subject matter experts to produce architectural change and technical solutions to meet the project and business needs.
Deliver strong leadership skills with proven ability to plan, manage and implement large scale, complex and high cost projects successfully with the highest value for the organization.
Responsible and accountable for the coordinated management of multiple related projects under a program level initiative.
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
Execution of CO strategy, organizational design of teams and processes within market with following scope:
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