Support Maintenance Lead to liaise with clients, integrated facility management representatives and trade contractors so as to facilitate to carry out work at clients premises
Liaise closely with clients, integrated facility management representatives on all service/maintenance related issues to achieve optimal results.
Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
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Contractual Adherence: Ensure all maintenance activities align with LTSA terms, including response times (e.g., 30 min for remote support), performance guarantees, and warranty conditions.
KPI Tracking: Monitor, analyze, and report on key performance indicators such as system availability, round-trip efficiency, and mean time to repair (MTTR). Utilize Huawei’s digital O&M tools for proactive inspection and health reporting.
Spare Parts Management: Coordinate the RMA process for faulty components, manage consignment stock (if applicable), and ensure just-in-time delivery of critical spares like PCS modules or battery packs.
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Technical Support: Provide on-site and remote support to clients, assisting with any technical issues or questions regarding the performance of surveillance systems.
Testing & Calibration: Conduct testing, calibration, and performance checks to ensure all components of the surveillance system function optimally.
Documentation: Maintain accurate records of maintenance activities, including service requests, repairs, and system configurations, and update asset management databases.
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Troubleshoot and repair issues related to the hotel's infrastructure, such as air conditioning units, water systems, electrical panels, lighting, plumbing, and other systems that affect guest comfort and safety.
Assist in maintaining and repairing the unique features of the heritage building, ensuring that any work done does not compromise the historical integrity of the property.
Perform specialized maintenance on heritage elements like vintage fixtures, architectural features, and period-specific materials, following preservation guidelines and best practices.
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Ensure regular calibration and testing of plating equipment such as voltage/current controls and temperature systems, maintaining compliance with specifications.
Oversee the installation and commissioning of new plating lines or auxiliary equipment, ensuring proper startup and integration.
Maintain accurate and up-to-date records of maintenance activities, breakdown incidents, and spare parts usage to support operational transparency and continuous improvement.
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