Build and maintain strong relationships with customers, acting as a key discussion partner and influencing decision-makers at tactical and strategic levels.
Advise on Sustainable Practices: Provide guidance on sustainable technologies, practices, and compliance with environmental legislation to enhance overall performance.
Be accountable for delivery outcomes for your product area, including scope, timelines, quality, and operational readiness, working in partnership with engineering/delivery leads.
Identify opportunities to simplify and reuse common capabilities and tools within the employee productivity portfolio to reduce duplication and improve sustainability.
Treat regulated constraints as first-class product inputs — licensing scope, CDD/KYC and limits, sanctions/PEP screening, transaction monitoring, data residency and privacy. Know which are hard launch gates and which are forward-readiness.
Stakeholder Engagement and Cross-Functional Collaboration: Serve as the primary point of contact for QC senior regional stakeholders. Build strong partnerships with Product, Service Ops, and other key functional teams to drive collaborative, cross-functional efforts that support the marketplace experience strategy.
Prepare high‑quality deliverables such as business cases, operating model designs, transformation roadmaps, and executive presentations tailored to client needs.
Serve as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre).