Tier-3 Operations & Escalations: Serve as the senior escalation point for unresolved network incidents from L1/L2 teams, performing root cause analysis (RCA) and driving long-term remediations.
Work closely with the Project Manager to develop project schedules, monitor progress, and implement corrective measures to ensure deadlines are achieved.
Prepare detailed technical proposals, thermal sizing calculations, quotations, and tender bids, driving projects from initial inquiry to final commissioning support.