Provide leadership visibility on performance trends, customer risks, capability gaps, and required interventions
Build capability maturity by coaching managers, standardizing expectations, and reinforcing decision quality and escalation discipline
Protect the defined Sectors scope: sector proposition and vertical playbooks; sector customer needs and market signals; sector activation with Growth and Customer Operations; sector-specific product readiness; feedback loop from service performance to proposition refinement
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Develop strong inter-departmental communication to ensure effective coordination with other related departments
Ensure that customers’ freight do not deteriorate whilst under DHL care by enforcing compliance to proper handling/transporting procedure
Ensure that all staff are aware of the service standards required and are able to perform effectively by providing on-the-job guidance, training and direction
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