Own end‑to‑end delivery of digital tasks, including requirement clarification, solution development, testing, deployment, and post‑deployment support.
Communicate effectively with business stakeholders to track progress, provide status updates, and manage expectations throughout the project lifecycle.
Provide technical leadership in BI/AI within the Logistics COE, including knowledge sharing, best practices, and hands‑on training for team members.
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Standardizing customer service procedures across the company and diffusing difficult situations between customer service representatives and customers.
Organizing workflow and ensuring that employees understand their duties or delegated tasks.
Monitoring pending emails from customers and resolving escalated customer complaints or disputes.
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Develop and mitigate risk to ensure continuity of business by collaborating with cross-functional teams.
Cultivate a continuous improvement culture under Xsite for all staff in all processes involved in achieving optimum productivity.
Drive and implement KATA coaching system or other improvement tools in operations to guide area owners to exhibit improvement in each and every process.
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Maintain close communication with local customs brokers, airline ground handlers, and trucking companies to build stable supplier relationships and ensure consistent space and capacity.
Prepare and submit daily operational reports, documenting the on-time performance of each shipment and analyzing exception cases.
Job Title: Logistics Operations SpecialistLocation: Penang, Malaysia
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