Familiar the whole floor operation by carrying out the different role of every floor position such as hosting, serving, cashiering etc.
Provide a high quality of service and deliver excellent dining experience to all customers.
Enhance the leadership and performance excellence of the crew members through training, motivating, assessing, and being a role model for all crew members to provide customers with high quality of service.
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Lead daily production operations by monitoring delivery commitments, resolving quality issues, and coordinating with internal stakeholders to ensure smooth production flow.
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Lead daily production operations by monitoring delivery commitments, resolving quality issues, and coordinating with internal stakeholders to ensure smooth production flow.
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Deliver NNM, AUM, and revenue growth targets and key operating metrics the team (such as tail accounts management, client acquisition, client satisfaction, portfolio mix, RM attrition).
Work with Market Head to build, lead and tier up a team of world class Private Bankers and ensure that the team collaborates with support functions, business partners, and product specialists to deliver One Bank (be the funnel for RM activities).
Assign referrals to team members and work with assigned RMs to successfully close referrals.
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Responsible for personnel, 6S, and safety management within the scope of responsibility, ensuring a good production order and a safe working environment.
Processes• Support the continuous improvement of processes to increase operational efficiency and effectiveness.• Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level.• Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis.• Ensure sales management, suitability and onboarding processes are applied appropriately
Key Responsibilities
People & Talent• Apply a sufficiently robust level of oversight and support to limit errors or malfeasance by team members, to drive business ethically and in compliance, and to develop the skills of their team members.• Build a top team capable of ensuring delivery of the business’ short and longer-term objectives.• Develop and embed a high performance culture with specific focus on RM capability, effectiveness and productivity, through coaching and guidance to ensure the RM delivers against the financial, non-financial and risk/control objectives.• Build an environment of collaboration within the team by ensuring that the issues are raised and blockages are resolved in a timely manner.• Drive RM resourcing, performance management and recognition within the team.• Identify and address the top concerns and opportunities for performance improvement in the team.• Manage the team’s discretionary spend, expense management
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