Exploring new technologies and analytics solutions, and using depths of knowledge in statistics and various machine learning tools to forecast and classify patterns in the data.
Increasing performance and accuracy of machine learning algorithms through fine-tuning and further performance optimisation.
Liaising and working closely with team and clients to clearly define and establish the requirements for each task.
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Provide Tier 1/2 support for critical incidents, including on-call rotation for 24/7 systems.
Document, track and monitor all problem/resolution activity in the helpdesk tracking system to ensure a timely resolution and issue resolved courteously and expeditiously
Partner with global teams to align IT solutions with business needs.
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Proactive Innovation: You’ll build and maintain advanced monitoring frameworks to catch potential issues before they ever impact operations.
Collaborative Scaling: Work closely with cross-functional teams to translate complex business needs into scalable, maintainable technical reality.
As our Senior Developer, you are the guardian of system reliability. You will lead the enhancement of our custom big data application, moving beyond surface-level fixes to implement long-term, high-impact architectural improvements.
• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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