Be diligent, adaptable, hardworking, and proactive with strong logical thinking abilities.
Capable of working independently, with excellent communication and coordination skills, and a strong team collaboration mindset.
As an IT Support, you will be responsible for providing frontline technical support, promptly addressing and resolving customer issues, and ensuring the smooth operation of customer software. You will serve as a bridge between company clients and senior IT engineers, ensuring that all technical problems are resolved in a timely and efficient manner while maintaining positive customer relationships.
...
Incident & Problem Management: Serve as the technical escalation point for complex infrastructure incidents, conducting deep-dive root cause analysis (RCA) and implementing permanent fixes.
Backup & Disaster Recovery: Regularly manage, validate, and test disaster recovery (DR) procedures and backup replication policies across our production nodes.
Collaboration: Work closely with application developers, security operators, and infrastructure architects to ensure platform changes cleanly align with Day 2 operational stability.
...