Process refund requests in accordance with company policies.
Provide timely updates to HQ, ensuring customer concerns are addressed promptly.
Handle customer queries via email, website chat, and phone from various countries such as Malaysia, Taiwan, Hong Kong, Australia and United Kingdom.
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Support the identification and development of overseas client engagements, working closely with IAL’s partnership team to work on strategic cross-border initiatives
Work with subject matter experts and technology partners to translate complex jobs-skills resources and work transformation pilots into accessible and engaging learning formats
Execute transformational projects initiatives that embed skills-first approaches and adoption, from project scoping to pilot testing and delivery
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