Design and manage a balanced learning portfolio covering leadership, functional, technical, regulatory, compliance, culture and future-ready capabilities.
Apply blended and multi-modal learning approaches, including classroom, virtual, digital, workplace learning, coaching, action learning and the 70:20:10 model where appropriate.
Manage programmes end to end—from needs clarification, proposal and approval paper through vendor appointment, participant nomination, delivery, evaluation, payment and closure.
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Develop and manage the annual L&D plan, training calendar and training budget, ensuring programs are aligned with business priorities and effectively utilized.
Coordinate with internal trainers, subject matter experts and external training providers to plan and deliver effective learning programs.
Partner with the Direct Labour Training Manager to align overall L&D strategy with Direct Labour technical, skills and competency development programs.
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Reporting & Escalation: Consolidate vendor performance data to provide routine updates to zone leadership, and act as the primary point of contact to resolve and escalate critical service issues.
Financial Administration & Budget Management
Purchase Order & Goods Received Management: Oversee the end-to-end purchasing process for the SAPMENA Campus, including creating Purchase Orders (POs), tracking open commitments, and driving timely Goods Receipts (GRs) from participating markets.
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Manage HRD Corp requirements and processes, ensuring documentation, submissions and programme requirements are completed accurately and within required timelines.
Coordinate trainers, facilitators, venues, materials, assessments and other programme resources.
Work directly with clients to understand requirements, resolve operational matters and ensure a high standard of service.
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Lead the annual Training Needs Analysis (TNA) and training plan development, including management of the LnD departmental budget.
Oversee Learning Management System (LMS) optimisation and design, develop, and deliver leadership, soft skills, and on-the-job training (OJT) programs.
Drive Accelerated Development and Supervisor Development initiatives while proposing and implementing innovative learning solutions.
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Provide on-site support during training programmes where required.
Anticipate programme requirements and follow through on details before, during and after each training session.
Assist trainers in preparing, formatting and updating PowerPoint training decks, participant handouts, activity materials and other learning resources.
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