Personally lead the most complex, cross-site improvement initiatives — e.g., first-pass yield in instrument test, test cycle-time reduction, and changeover reduction in high-mix / low-volume assembly.
What You'll Do: Gather and analyze business requirements for ServiceNow solutions Translate requirements into functional specifications and user stories Collaborate with stakeholders, developers, and project managers Support testing, training, and deployment activities Identify opportunities for process optimization using ServiceNow Provide recommendations based on industry best practices
Knowledge of procurement practices, including supplier quotation analysis, cost benchmarking, negotiation preparation, commercial terms, and total cost of ownership, is an advantage.
Assess and prioritise AI and Salesforce use cases based on business value, user impact, feasibility, data readiness, risk and implementation complexity.
Work store-level data to find root cause, not to restate the headline. Splitting order cycle time into accept / pick / pack, or stockouts into operations versus system, is the job.
Support ERP and MES integration work to improve inventory transaction accuracy, material consumption tracking, production traceability, and operational visibility across functions.
Process Maturity Assessment: Collaborate closely with cross-functional business counterparts to assess current process maturity levels, identify gaps, and develop strategic roadmaps for continuous improvement.
Support ERP and MES integration work to improve inventory transaction accuracy, material consumption tracking, production traceability, and operational visibility across functions.
Conduct claimant, provider or third‑party interviews where required, ensuring adherence to investigation protocols, professionalism and non‑tipping‑off principles