Pengendalian Aset Syarikat: Menjaga kunci, peralatan, dan harta syarikat seperti kanvas bag, troli, “seal”, HHT, printer serta senjata dengan cermat dan mengikut prosedur.
Latihan & Motivasi: Memberi latihan, tunjuk ajar, dan motivasi kepada kakitangan baru yang masih di bawah latihan kerja.
Maklumat Sulit & Tugas Tambahan: Menjaga kerahsiaan operasi, menyerahkan dokumen dengan betul, dan melaksanakan tugas tambahan jika diarahkan, termasuk menggantikan Pengawal Bersenjata jika layak.
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Pengendalian Aset Syarikat: Menjaga kunci, peralatan, dan harta syarikat seperti kanvas bag, troli, “seal”, HHT, printer serta senjata dengan cermat dan mengikut prosedur.
Latihan & Motivasi: Memberi latihan, tunjuk ajar, dan motivasi kepada kakitangan baru yang masih di bawah latihan kerja.
Maklumat Sulit & Tugas Tambahan: Menjaga kerahsiaan operasi, menyerahkan dokumen dengan betul, dan melaksanakan tugas tambahan jika diarahkan, termasuk menggantikan Pengawal Bersenjata jika layak.
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Establish and enforce a robust governance framework, ensuring adherence to global process standards, company policies, and statutory compliance across all APAC countries.
Define, monitor, and report on key performance indicators (KPIs) , driving accountability for results such as Overdue percentage reduction, credit memos reductions, aged debt, and cash application accuracy.
Operational Excellence & Process Improvement Oversee the end-to-end O2C process, including: Customer Master Data, Credit Management, Billing and Invoicing, Collections and Accounts Receivable (AR), Cash Application, and Dispute Management.
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Capture market intelligence on the supply chain related topics from daily interaction with customers and share with the business as appropriate and be an integral part of business management.
Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking.
Support Credit Management, Billing and Accounts Receivable Follow-up.
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Manage Master Data maintenance process to ensure effective order management and the End-to-End order process by proactively collaborating with multiple functions.
Capture market intelligence on the supply chain related topics from daily interaction with customers and share with the business as appropriate and be an integral part of business management.
Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking.
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Manage the intercompany fund transfers, intercompany loans as well as the dividend payments of each entity in-charged.
Ensure the compliance of external regulation and internal policy.
Proactively monitor cash management processes, identifying non-standard activity, exceptions, or non-compliance to banking and treasury policies, and escalating to management.
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Manage the intercompany fund transfers, intercompany loans as well as the dividend payments of each entity in-charged.
Ensure the compliance of external regulation and internal policy.
Proactively monitor cash management processes, identifying non-standard activity, exceptions, or non-compliance to banking and treasury policies, and escalating to management.
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Accurate and timely processing of customer payments in accordance with company policies, procedures, and service level agreements. Drive team performance, compliance, and continuous improvement to support business and regional objectives.
Manage Credit management processes ensuring smooth flow of activities for different locations in scope of the Credit Risk Team. Ensure compliance with established rules and policies.
Review and approve credit risk analysis including risk categories, credit limits, etc.
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Identify and document process gaps, exception hotspots, data quality issues and automation blockers
Build a prioritised AI and automation use case catalogue, scoring each opportunity against business impact, effort, data readiness and strategic fit
Develop a value matrix that translates process findings into business outcomes — DSO reduction, cash conversion cycle improvement, exception rate reduction, FTE savings
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Oversee the end-to-end O2C process, including: Customer Master Data, Credit Management, Billing and Invoicing, Collections and Accounts Receivable (AR), Cash Application, and Dispute Management.
Champion continuous improvement and digital transformation initiatives (e.g., Robotics Process Automation (RPA), Artificial Intelligence (AI) to enhance process efficiency, accuracy, and scalability across the APAC O2C function.
Drive process harmonization and standardization across all scoped markets, collaborating with local business units, Finance GPO to implement global best practices.
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Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
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