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46 L1 Support Jobs in Kuala Lumpur - September 2026 - High Salaries
Showing 46 jobs results for
"l1 support"
in Kuala Lumpur
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Manage Alert
Undisclosed
KL City
- You bring 4+ years of battle-tested networking experience from a NOC, ISP, or MSP environment.
- You speak the language of networks fluently, ideally holding a CCNP Enterprise or Service Provider level certification.
- You're a Cisco command-line ninja, with mandatory experience on their Routers, Switches, and Firewalls. ...
Posted
24 days ago
Undisclosed
KL City
- What You'll Do: ️ Investigate and resolve escalated software/application incidents at Level 3 Analyze root causes and implement long-term solutions for recurring issues Collaborate with development teams to deliver timely fixes and enhancements Monitor system performance and recommend improvements Document troubleshooting processes and technical solutions clearly Participate in on-call rotations for critical incident response as needed
- What We're Looking For: Minimum 6 years of experience in software development or application support roles Strong programming skills (e.g., Java, .NET, Python) and debugging expertise Solid understanding of database technologies (SQL/NoSQL) Experience working in enterprise production environments Excellent communication and problem-solving abilities Ability to work independently under pressure and multi-task effectively
- Mandatory: Investment & Wealth ...
Posted
25 days ago
Undisclosed
KL City
- What You'll Do: ️ Investigate and resolve escalated software/application incidents at Level 3 Analyze root causes and implement long-term solutions for recurring issues Collaborate with development teams to deliver timely fixes and enhancements Monitor system performance and recommend improvements Document troubleshooting processes and technical solutions clearly Participate in on-call rotations for critical incident response as needed
- What We're Looking For: Minimum 6 years of experience in software development or application support roles Strong programming skills (e.g., Java, .NET, Python) and debugging expertise Solid understanding of database technologies (SQL/NoSQL) Experience working in enterprise production environments Excellent communication and problem-solving abilities Ability to work independently under pressure and multi-task effectively
- Mandatory: Investment & Wealth ...
Posted
25 days ago
Undisclosed
KL City
- • Hands-on knowledge of Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, Microsoft Defender XDR concepts, and Microsoft Purview.
- • Strong understanding of L2 troubleshooting, issue investigation, evidence review, technical remediation guidance, escalation handling, and issue lifecycle management.
- • Experience supporting MDE policy deployment, MDCA connector or policy issues, and Purview IP, DLP, IRM, and DLM policy behavior. ...
Posted
25 days ago
MYR3,500 - MYR4,000 Per Month
KL City
- Recommend and implement best practices for system configuration, maintenance, and upgrades to enhance performance.
- Deliver support through various communication channels, including telephone, email, and chat tools.
- Clearly articulate technical information to on-site engineers at IEIT, ensuring comprehensive understanding and resolution of issues. ...
Posted
a month ago
Agensi Pekerjaan Two95 International SDN. BHD.
MYR7,000 - MYR8,000 Per Month
KL City
- Troubleshoot complex issues involving AI/ML workloads, APIs, cloud infrastructure, integrations, and distributed systems.
- Lead and manage P1/P2 high-severity incidents, ensuring timely investigation, escalation, and resolution.
- Perform detailed root-cause analysis (RCA) and provide clear technical findings to enterprise customers and stakeholders. ...
Posted
23 days ago
Undisclosed
KL City
- Provide basic troubleshooting support for desktops, laptops, printers, and other peripherals.
- Support standard software applications and assist with installations or configurations or troubleshooting.
- Assist users with hardware requests, ensuring the application submission process is completed. ...
Posted
a month ago
Undisclosed
KL City
- Process Refunds & Returns: Follow established SOPs to process standard return requests, troubleshoot customer issues, and execute partial refund negotiations to protect revenue.
- Flag Logistical Variations: Monitor tracking statuses, flag shipping delays or delivery disputes, and report defective batch patterns to management or the warehouse team.
- Follow Team Documentation: Operate strictly within existing team SOPs while logging daily and weekly ticket volumes accurately. ...
Posted
16 days ago
Undisclosed
KL City
- Work Mode: Work from Office
- This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.Key Responsibilities: Provide L3 production support for Core Banking applications running on the AS400 platform. Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs. Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues. Analyze application logs, system performance, and database issues to identify production bottlenecks. Support incident, problem, and change management processes in accordance with ITIL best practices. Develop and deploy application fixes, patches, and enhancements when required. Collaborate with development, infrastructure, and database teams during production deployments and releases. Execute production health checks, monitoring activities, and proactive maintenance tasks. Create and maintain technical documentation, support runbooks, and knowledge base articles. Participate in on-call support and provide after-hours support during critical incidents or planned releases. Work closely with business users and stakeholders to ensure timely resolution of production issues. Required Skills: 6-9 years of experience in Application Production Support with at least 3 years in L3 support. Strong experience supporting Core Banking applications on the AS400 platform. Hands-on experience in the Investment & Wealth domain. Proficiency in .NET and SQL development and troubleshooting. Strong experience with Microsoft SQL Server, including query optimization and performance tuning. Experience working in Windows/Open Systems environments. Strong debugging, troubleshooting, and root cause analysis skills. Good understanding of production support processes, incident management, and release management. Excellent analytical, communication, and stakeholder management skills. Ability to work independently in a fast-paced, mission-critical production environment. Nice-to-Have Skills: Experience in Wealth Management applications and business processes. Familiarity with ITIL framework and service management tools. Experience with application monitoring and production support tools. Knowledge of banking operations, investment products, and financial services. Experience supporting high-availability enterprise banking systems. Exposure to automation or scripting for operational support tasks.
Posted
a month ago
Core Banking - Senior L3 support Developer-.Net-SQL Core Banking - Senior L3 support Developer-.Net-SQL
RAPSYS TECHNOLOGIES PTE LTD
Undisclosed
KL City
- Work Mode: Work from Office
- This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.Key Responsibilities: Provide L3 production support for Core Banking applications running on the AS400 platform. Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs. Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues. Analyze application logs, system performance, and database issues to identify production bottlenecks. Support incident, problem, and change management processes in accordance with ITIL best practices. Develop and deploy application fixes, patches, and enhancements when required. Collaborate with development, infrastructure, and database teams during production deployments and releases. Execute production health checks, monitoring activities, and proactive maintenance tasks. Create and maintain technical documentation, support runbooks, and knowledge base articles. Participate in on-call support and provide after-hours support during critical incidents or planned releases. Work closely with business users and stakeholders to ensure timely resolution of production issues. Required Skills: 6-9 years of experience in Application Production Support with at least 3 years in L3 support. Strong experience supporting Core Banking applications on the AS400 platform. Hands-on experience in the Investment & Wealth domain. Proficiency in .NET and SQL development and troubleshooting. Strong experience with Microsoft SQL Server, including query optimization and performance tuning. Experience working in Windows/Open Systems environments. Strong debugging, troubleshooting, and root cause analysis skills. Good understanding of production support processes, incident management, and release management. Excellent analytical, communication, and stakeholder management skills. Ability to work independently in a fast-paced, mission-critical production environment. Nice-to-Have Skills: Experience in Wealth Management applications and business processes. Familiarity with ITIL framework and service management tools. Experience with application monitoring and production support tools. Knowledge of banking operations, investment products, and financial services. Experience supporting high-availability enterprise banking systems. Exposure to automation or scripting for operational support tasks.
Posted
a month ago
Undisclosed
KL City
- Manage Active Directory and Microsoft Entra ID user accounts, group policies, permissions, and access controls.
- Troubleshoot Windows 10/11, Microsoft Office applications, and enterprise desktop environments.
- Support Azure cloud services, user identity management, and basic cloud administration. ...
Posted
a month ago
Undisclosed
KL City
- Perform minor configuration changes, data corrections and operational support activities in accordance with procedures and change-management controls.
- Coordinate complex defects and platform issues with Level 3 support, Veeva support and other vendors.
- Support releases through regression testing, deployment validation and post-release support. ...
Posted
9 days ago
Undisclosed
KL City
- Ensure timely, accurate, and customer-appropriate technical communication
- Lead troubleshooting and resolution for P0/P1 incidents
- Coordinate cross-functional investigations with NOC, Engineering, Product, and other teams ...
Posted
3 days ago
Undisclosed
KL City
- Update and control the quality of internal training material, problem management procedures and on-line documented solutions.
- Participate in service and products improvement projects and drive project deliverables.
- Capable and flexible in shift rotation or permanent environment covering APAC/EMEA/US time zones. ...
Posted
5 days ago
MYR4,000 - MYR5,000 Per Month
KL City
- Communicate clearly with customers, provide updates and propose interim workarounds where necessary.
- Monitor support SLAs and ensure tickets are properly followed up and closed.
- Document incidents, solutions, FAQs and recurring issues. ...
Posted
a month ago
MYR3,500 - MYR5,000 Per Month
KL City
- Maintain clear, timely, and empathetic communication with customers throughout the support lifecycle, including proposing interim workarounds and documenting final solutions
- Contribute to and maintain internal and external knowledge base articles and FAQs that capture workarounds and long-term solutions
- Identify recurring issues and work with Product and Engineering on long-term fixes or improvements ...
Posted
24 days ago
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