Champion Internal Controls: Maintain up-to-date process documentation that complies strictly with financial reporting controls, corporate policies, and local statutory requirements
Support Audit and Compliance: Participate in compliance audits, respond to audit queries, and serve as a reliable point of contact for internal and external auditors
Advance Process Innovation: Collaborate with stakeholders to proactively identify, recommend, and implement continuous improvement solutions, facilitating best-practice knowledge sharing across the team
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Simulate Customer Environments: Utilize our specialized onsite support laboratory to recreate customer scenarios, test instrument performance, and validate technical solutions
Facilitate Knowledge Sharing: Utilize AI-driven knowledge management tools to create self-fix materials, support software/hardware updates, and deliver technical discussions for customers and internal teams
Collaborate in Agile Networks: Participate in local and regional service projects within the hub, collaborating cross-functionally to improve service delivery and strengthen long-term customer trust
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Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Facilitate Knowledge Sharing: Utilize AI-driven knowledge management tools to create self-fix materials, support software/hardware updates, and deliver technical discussions for customers and internal teams
Collaborate in Agile Networks: Participate in local and regional service projects within the hub, collaborating cross-functionally to improve service delivery and strengthen long-term customer trust
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence
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Lead and support month-end and year-end close, ensuring timely, accurate, and compliant financial reporting.
Ensure compliance with SOX, internal controls, accounting policies, and audit requirements, while serving as an SME for R2R, SAP S/4HANA, intercompany accounting, and settlement processes.
Manage end-to-end Record-to-Report (R2R) activities, including journal entries, reconciliations, accruals, provisions, and financial adjustments.
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