Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin
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Formulate Key Performance Indicators (KPI) and formulate tracking mechanism or provision of adequate support for the team
Responsible to identify, recruit right talent and be accountable for the development of team to improve level of competency and achieve performance targets set
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Deliver exceptional quality results and stakeholder value by leveraging each person’s strengths to build high performing teams across businesses and borders.
Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement.
Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy-in and drive impact.
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