Escalating complex queries to appropriate owner (inside or outside of HR)
Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures
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Provide administrative support to the department, including but not limited to:
a. Processing system access requests, cab charge arrangements, card access and logistical coordination for new joiners, as well as managing exit arrangements for departing staff
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