Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips
Support maintenance contracts, improvement works and M&E projects, including quotations, budgeting, contractor coordination, work inspections and completion.
Maintain operational stability and platform resilience by leading SRE and monitoring standards, handling incident escalation and root cause analysis, and optimizing performance, uptime, and reliability.
Degree in Computer Engineering, Biomedical Engineering, Electronics, or related field, with 5+ years of experience in medical devices or diagnostics. Strong knowledge of hardware, software, networking, connectivity, IT concepts, and service management systems such as SFDC, SAP, or Dynamics 365.
Technical Documentation & Reporting: Prepare service reports, commissioning records, and relevant technical documentation in accordance with project and business requirements.
Follow work procedures to set up and operate column & membrane chromatography (using AKTA chromatography systems), ultrafiltration and dead-end filtration systems.
Establish close partnerships with ride and show vendors, other Universal Parks and RWS’ business units to positively influence ride safety, reliability and quality.
Ensure all mechanical systems - including ACMV, medical gas, plumbing and sanitary, fire protection, infection control ventilation, building management systems (BMS), and vertical transportation (lifts, escalators, dumbwaiters, and pneumatic tube systems) - are designed and specified to meet the operational and clinical requirements of a high-acuity hospital environment.
What You'll Do: ️ Provide first-level technical support for hardware, software, and network issues Troubleshoot incidents and escalate complex problems as needed Respond promptly to service requests via phone, email, or ticketing systems Assist users with setup, configuration, and maintenance of IT equipment Document solutions and update knowledge base articles Collaborate with other IT teams to resolve issues efficiently Ensure security protocols are followed during support activities
What You'll Do: ️ Provide first-level technical support for hardware, software, and network issues Troubleshoot incidents and escalate complex problems as needed Respond promptly to service requests via phone, email, or ticketing systems Assist users with setup, configuration, and maintenance of IT equipment Document solutions and update knowledge base articles Collaborate with other IT teams to resolve issues efficiently Ensure security protocols are followed during support activities
What You'll Do:️ Provide first-line technical support for hardware, software, and network issues Troubleshoot and resolve incidents promptly via phone, email, or in person Document issues and solutions accurately in the ticketing system Collaborate with other IT teams to escalate complex problems Guide users through step-by-step solutions and best practices️ Ensure timely resolution of tickets to meet service level agreements
What You'll Do:️ Provide first-line technical support for hardware, software, and network issues Troubleshoot and resolve incidents promptly via phone, email, or in person Document issues and solutions accurately in the ticketing system Collaborate with other IT teams to escalate complex problems Guide users through step-by-step solutions and best practices️ Ensure timely resolution of tickets to meet service level agreements
Maintain accurate and complete service documentation, including time reporting, expenses and work performed by using approved service and reporting systems to ensure transparency, traceability and compliance
Establish close partnerships with ride and show vendors, other Universal Parks and RWS’ business units to positively influence ride safety, reliability and quality.
Perform OEM coordination for in-warranty and out-of-warranty device failures, providing initial diagnosis and managing the repair or replacement process.