Operational Documentation & Communication: Maintain and update essential operational logs, records, and communication channels. You'll help ensure clear and timely information flow within the project team and with external stakeholders regarding operational matters.
Oversee collaboration with external vendors and implementation partners by monitoring delivery, managing service quality, tracking SLAs, and escalating issues as needed
Plan and track operational activities such as platform upgrades, patching cycles, EKS/OS version upgrades, AMI refreshes, certificate renewals, and end-of-life remediation.
Provide end‑to‑end oversight across all Infra/Cyber programs, including data center, cloud, network, storage, end‑user compute, identity management, platform upgrades, and regulatory projects.
Establish and maintain strong relationships with external vendors and partners, ensuring timely delivery, quality control, and effective communication.