A distributed systems foundation and a service-oriented mindset. You’re always thinking “What happens if this fails?” when you build things.
Transparency and automation are close friends of yours. They travel with you wherever you go. When you build something cool, you can’t wait to show it off to team members to get their feedback. It bothers you to repeat the same steps over and over, even once.
Ability to work in a team environment and not take yourself too seriously.
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Automation, Operational Support & Resilience – Build and maintain PowerShell/Graph automation for efficiency and reporting; provide Tier‑3 escalation support, drive RCA efforts, and ensure global follow‑the‑sun operational reliability.
Documentation, Knowledge Transfer & Cross‑Team Partnership – Produce runbooks, SOPs, and architecture diagrams; collaborate with partner teams; and serve as backup for broader M365 service escalations.
Deep understanding of end-to-end mail flow and email security solutions
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· Performs an in-depth root-cause analysis on issues and implements timely corrective actions on customer complaints.
· Defines relevant areas for continuous improvement and conducts troubleshooting on process especially in the areas of Set-Up, QA and Operations and executes and validates projects and actions that improves productivity, quality and safety.
· Provides day-to-day production, QA and customer support through a thorough monitoring of process performance, investigation of yield and scrap and quick resolution of engineering-related production issues.
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DevSecOps: Integrate and maintain automated security checks within CI/CD pipelines. Support the use of security and vulnerability scanning tools such as SonarQube, Veracode, and Prisma Cloud.
Observability: Monitor system performance and reliability using Dynatrace or similar APM tools. Participate in troubleshooting and incident response activities.
4+ years of professional experience in DevOps or SRE roles.
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