Design and articulate how Aonic software architecture, including the Aonic Arc command-and-control platform, integrates with client applications and IT environments: cloud versus on-premise deployment, server setup, digital twin workflows, dashboards, and API/data integration with client systems.
Advise clients and their IT teams on network and infrastructure requirements for deployments, including connectivity (Wi-Fi/4G/5G), network security constraints, remote streaming, and centralized fleet operations.
Plan and lead product demonstrations (drone dock operations, robotics demos via remote controller and HDMI live streaming, and software walkthroughs), and maintain demonstration readiness, equipment, and backup material.
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Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Accurately diagnose, categorise, prioritise, and escalate incidents and requests in line with service targets and operational standards.
Ensure seamless handovers to resolver groups and between shifts, with clear ownership, status updates, and next actions documented.
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Support customer meetings throughout the entire sales process, from opportunity identification to post sales and maintenance. This includes, but not limited to, responding to RFPs, creating customer presentations, training, liaise on custom projects between customer and design/manufacturing teams.
Create technical material that will help drive a technical audience to Farnell APAC, assisted by the marketing content team.