Liaise with internal and external stakeholders on commercial and contractual matters, ensuring effective communication and timely resolution of issues.
Monitor contract performance, identify contractual and commercial risks, and recommend appropriate mitigation measures to management.
Assist in the management of claims, disputes, warranty matters, and contractual issues, including the preparation of supporting documentation and records.
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General service report writing for internal and external customers.
Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.
Minimum Diploma in Electrical/Mechanical Engineering or related field
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This role requires working EMEA hours (3:00 pm – 12:00 am), with a shift allowance provided.
Database Development: Design and implement robust database structures, including tables, views,, indexes, packages, stored procedures and functions, using SQL and NoSQL technologies for (Oracle / MS-SQL / PostgreSQL) and their needed integration services.
Back-end Logic: Write, debug, and optimize complex stored procedures, functions, and triggers
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