Familiarity with the Newgen Product suite, including NewgenOne, iBPS, ECM/OmniDocs, O2MS/CCM, and strong understanding of business process management concepts is required.
- Develop overall concepts for improving the user experience within a business webpage or product, ensuring all interactions are intuitive and convenient for customers.
Lead the design and development of chatbot and automation workflows using Microsoft technologies such as MS OpenAI, AI Search, AI Foundry, and Power Platform, while conducting evaluations of large language models from key market providers.
Performance & Support: Provide critical L2/L3 production support. Monitor and tune Rule Runner services, batch queue configurations, and system throughput to resolve processing bottlenecks.
Working RequirementsFully onsite at Menara Sentral RAC, Kuala Lumpur.Independent contractor arrangement; EPF and SOCSO contributions are self-managed.Able to work with cross-functional teams on AI development, integration, testing, and deployment.
Develop overall concepts for improving the user experience within a business webpage or product, ensuring all interactions are intuitive and convenient for customers.