Own and oversee the Customer Service Quality Management System (QMS), ensuring compliance with internal policies and quality standards. Lead the collection, analysis, and reporting of Voice of Consumer (VoC) insights to identify trends, address consumer pain points, and support informed business decision-making.
Procurement and logistics: Learning and leading sourcing activities including qualifying bidders, conducting bid discussions, analyzing bid results, and awarding opportunities to key suppliers through the use of standardized process tools. Identifying, defining processes for, and deploying new systems capabilities to WPL logistics and procurement team members.
Identify and articulate market development opportunities, ensuring that financially and technically viable projects are incorporated into platform development programs. For selected technologies, develop and execute market introduction plans for Taiwan, identify appropriate pilot customers, support technical presentations and trials, and follow up on commercialization activities.