Maintain regular and consistent attendance and punctuality.
Excellent communication skill & customer service oriented.
Lead and coach Barista in beverage making and ensure team align with SOP to maintain the highest quality, consistent product standards and operational excellence.
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Customer ServiceAttend to customer enquiries.Provide accurate information on product.Understand customer and product requirements and recommend suitable products where appropriate.Handle customer complaints, feedback, returns, exchanges, and after-sales matters professionally.Follow up on customer enquiries and unresolved issues until proper resolution.
Sales & Retail SupportSupport retail sales by actively assisting customers and promoting suitable products and promotions.Recommend relevant products based on customer needs and preferences.Assist with order processing, payment coordination, product reservations, and delivery arrangements.Maintain good product knowledge and frequently purchased products.Support sales targets and customer retention initiatives.
Order & Operations CoordinationCoordinate with warehouse, purchasing, delivery, and relevant departments to ensure orders are processed accurately and on time.Monitor product availability and highlight stock issues or fast-moving products to the relevant team.Assist in checking orders, pricing, promotions, and product information before confirming with customers.Maintain accurate records of customer enquiries, orders, complaints, and follow-up actions.
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Food Quality & Safety – Ensure all food preparation and cooking activities comply with food safety, hygiene, sanitation and temperature control requirements.
Kitchen Cleanliness – Maintain cleanliness and hygiene of workstations, kitchen areas, utensils and equipment before, during and after operations.
Stock & Ingredient Control – Check ingredient availability and quality, practise proper FIFO stock rotation, and report shortages, wastage or damaged items to the Head Chef or Manager.
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You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the topselling and prioritised products (e.g. overstock/övertag).
You handle cashering
You order the right amount of stock needed from store and refill them when stock arrived.
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On-Site Shooting: Coordinate and execute video shoots, ensuring proper setup of lighting, sound, and camera angles to achieve desired results.
Creative Input: Provide creative direction during shoots to enhance the visual appeal of the footage.
Post-Production: Edit raw footage into polished, engaging videos, including color correction, sound mixing, and the addition of motion graphics, effects, and music.
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End-to-End Workflow & Budget Management: Oversaw master scheduling, labour arrangement, supervisor assignments, and cost control, remaining thoroughly familiar with project budgets from initial site mobilization through final project handover.
Technical Proficiency: Applied deep practical knowledge of hardscape, softscape, and structural construction methods, material specifications, and on-site troubleshooting.
Multidisciplinary Leadership: Led diverse teams of supervisors, workers, subcontractors, and suppliers using strong communication and multitasking skills to drive superior workmanship and operational efficiency.
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