Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence
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Support Project Managers, Sales and Proposal teams during bidding, project pursuit and execution by providing mechanical engineering input, technical review and risk assessment.
Provide technical guidance and mentorship to junior engineers, designers and project team members. Principal level candidates may also support regional technical leadership and engineering standardization.
Strengthen and grow Greenlam brand specifications in banking and franchise projects through proactive engagement and sustained relationships management, with key decision-makers and architects and ensuring continued inclusion in project standards
Track specification progress, success rates and manage follow-up activities to convert specifications into sales.
Maintain accurate records by entering visit details, sample information, and client data into Salesforce CRM.
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Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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Check and enforce personnel hygiene & safety e.g. protective clothing (uniform), shoe change & hand wash.
Support in leading a continuous improvement/employee involvement culture through NCE approach. Drive for excellence and support operators and staff in their tasks.
Provide timely feedback and coaching to individuals and team in order to develop them to their full potential and to achieve objectives in accordance with NCE guidelines.
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Check and enforce personnel hygiene & safety e.g. protective clothing (uniform), shoe change & hand wash.
Support in leading a continuous improvement/employee involvement culture through NCE approach. Drive for excellence and support operators and staff in their tasks.
Provide timely feedback and coaching to individuals and team in order to develop them to their full potential and to achieve objectives in accordance with NCE guidelines.
...
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
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Create and maintain system assets including forms, templates, workflow rules, and custom fields to support evolving organisational requirements.
Lead initiatives to integrate sourcing and contract management platforms with other enterprise systems, supporting digital transformation efforts and data accuracy.