Define and implement customer segmentation strategies that operate seamlessly across all channels.
Manage campaigns that leverage both traditional and digital engagement methods for maximum reach
Collaborate with PPOCs (eg. PJPs) and relevant stakeholders to identify and analyze insights aligned to outcome defined by the Disease Area team, owning the space relating to EpicX and relevant qualitative & quantitative insights to optimize the overall customer experience
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Participate in development and drive standardization and process efficiency for method related process / application.
Engage with cross functional teams (RE / Dsci / Output and Input Operations) to collect information and coordinate tasks to improve data quality and drive for continuous business process improvements.
Prepare accurate tracking KPI to monitor and improve quality performances (on time delivery and data accuracy) and maintain adhoc/project work discipline.
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Diploma/ Degree in Business Studies/ Finance/ Accounting/ Human Resources/ Marketing/ Economics/ Information Technology/ Food Science and Technology/ Food Services/ Halal Compliance/ Hospitality and Hotel Management or any related field.
Good communication both Bahasa and English language.
Willing to travel and support restaurant team during special occasion (launching, promotion, audit or others)
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Evaluate Performance Metrics – Provide comprehensive feedback on Key Performance Indicators (KPI) for reviewed reporting packages, which will be shared across the financial network.
Track Outstanding Items – Monitor and address items exceeding acceptable thresholds, ensuring prompt follow-up and resolution.
Drive Process Improvement Initiatives – Collaborate with the Manager to support process enhancement projects, such as business intelligence (BI) initiatives, and contribute to ad hoc process-related tasks.
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Work closely with FSSC team and liaise with external auditors, tax agents, bankers, corporate secretary & ensure full statutory, accounting, tax & legal compliance
Responsible for driving efficiency in SG&A spending & tracking cost center expenses. To support the business plan development, pro-actively identify key issues and to make recommendations to the management
Assist in driving the sub-regional leadership team to deliver financial (KPIs including Order, Sales, Gross Margin, Cash & EBIT) insight to improve business performance and efficiency
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Testing & Validation: Conduct rigorous testing of AI systems in simulation and real-world environments to ensure reliability and accuracy. Documentation: Prepare comprehensive technical documentation, including model architectures, algorithms, and results for knowledge sharing and reference.
Bachelor’s or Master’s degree in Artificial Intelligence, Computer Science, Robotics, or any related field.
At least 5 years of experience working in AI, machine learning, or robotics engineering.
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