Assist new member enrollment and issue memberships cards
Maintain customer relationship by providing program and service information, attend to inquiries
Resolves product or service problems by clarifying the members and merchants complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; and following up to ensure resolution
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Coordinate effectively with internal stakeholders including Sales, Regional Teams, Trade Marketing, VM Planning, Agencies, and Vendors to ensure smooth execution.
Ensure all branding and event executions comply with company guidelines and Corporate Identity standards.
Prepare and conduct event/roadshow operational briefings with internal teams, promoters, agencies, and vendors.
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Engage with leadership teams and stakeholders to facilitate timely decision-making and drive ownership of governance actions.
Provide data-driven recommendations to strengthen governance effectiveness and support organizational priorities.Promote a culture of accountability and operational discipline across NEO.
Act as the focal point for NEO engagements with Internal Audit and external auditors by driving cross-functional alignment and facilitating effective communication throughout the audit lifecycle.
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