This is a full-time on-site role located in Setia City Mall for an Outlet Supervisor. The Outlet Supervisor will be responsible for overseeing daily operations of the outlet, managing inventory and supplies, coordinating schedules and shifts for employees, and ensuring exceptional customer service. The Outlet Supervisor will also maintain cleanliness, safety, and compliance with company policies and procedures.
Reporting to the Branch Manager, our Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through leading, guiding, and mentoring the operations team. The role includes maintaining HLB’s policies, standards, compliance to BNM regulatory reporting and receiving customer inquiries or complaint escalation in a timely manner.
Job Responsibilities:
Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
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Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
Resolving customer service problems and improving service methods to increase the service’s productivity and customer service.
Monitoring department issues and client complaints to create methods to lessen recurring issues.
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· Conceptualize and design video graphics and animations for various projects including promotional videos, social media content, presentations, and more.
· Collaborate with the creative team to develop visual concepts and storyboards that align with project objectives and brand guidelines.
· Use industry-standard software to create high-quality motion graphics and visual effects.
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