Budgeting: support in data collection from divisions, input and prepare budget templates inclusive of cost allocation processes for management discussion and submission/uploading budget templates following Global timeline and instructions
Audit and Tax Support: Support in providing requested data and reports to ensure audit results, direct and indirect tax returns and submission are carried out timely and accurately.
Cash Flow Management: prepare and update cash flow template as assigned
...
Analyse marketing performance, customer behaviour, competitor activities, campaign ROI, cost per lead, conversion rates, and other key KPIs to optimise marketing effectiveness and spending.
Work closely with Management, Operations, Call Centre, and outlet teams to develop commercially effective promotions and marketing campaigns that turn into sales.
Identify new market opportunities, customer trends, partnerships, platforms, and marketing initiatives to strengthen the company's position.
...
Contribute to proposal materials such as implementation approach, project plan, rollout plan (multi-market if applicable), and high-level delivery estimates.
Ensure handover quality from pre-sales to delivery: clear statement of work inputs, defined scope, and a baseline plan ready for kickoff.
Own delivery plans for assigned programs: scope, milestones, timelines, resourcing plan, dependencies, and critical path.
...
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
...
Monitor the manpower requirements and facilitate the recruitment of new employees. Source candidates that match the desired skills, arrange interview sessions and to screen the candidates.
Manage and update employee personal files and prepare employee appointment, confirmation and increment letters.
Assist to process staff payroll which include checking and key-in of overtimes, unpaid leaves and allowances inclusive of contributions to statutory bodies through a payroll system.
...