Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
Develop support operational documents to summarize common support issues.
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Develop and oversee lead-generation campaigns, working closely with the Sales team to ensure marketing activities generate relevant and qualified leads.
Lead the digital promotion of product launches, events, webinars and other customer engagement initiatives.
Monitor and analyse campaign performance, engagement, leads and conversions, and provide recommendations to continuously improve marketing effectiveness.
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• Drive continuous improvement initiatives across warehouse and logistics operations to enhance productivity, cost efficiency, accuracy, and delivery lead times, ensuring optimal order fulfilment and service levels.
• Oversee capacity planning, demand forecasting, and resource utilisation to support peak trading periods and long-term business growth.
• Ensure full compliance with local and international trade regulations, customs requirements, and company operational standards, while implementing robust risk mitigation and business continuity plans.
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Reviews creative and other outputs to ensure that it reflects the strategy and objectives prior to presentation to the client.
Oversees the scheduling and flow of work.
Oversees transmission of billing to the client after checking for accuracy and reviewing against estimate. Attends to enquiries or disputes regarding billing and payment, when necessary.
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To provide ERP product walkthrough and conduct training to customers.
To conduct thorough analysis and provide recommendations to customers for process improvements and ERP system configurations, integration, customization and application objects.
To collaborate with the technical team pertaining to system architecture, infrastructure and product extensions.
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Lead total rewards, compensation and benefits benchmarking, and performance management cycles tailored to local economic landscapes and market competitiveness.
Provide overarching strategic direction to the Legal Manager and oversee all legal, regulatory, and corporate secretarial matters across the four operational countries.
Ensure corporate governance policies, commercial agreements, and cross-border transactions strictly comply with local statutory laws and regional frameworks.
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Review and optimize the overall SDGI differentiated product portfolio and work in tandem with sales and PID to introduce or reduce various SKUs through analysis of sales trends and market demand.
Manage the master planner that oversees all aspects of commercial planning to ensure that monthly shipments are pushed out on time and that capacities across relevant refineries are maximized.
Manage operation of the contract desk that ensures contract timeliness and compliance.
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Review product briefs, site characteristics, target market profiles, product positioning, and development considerations to support pricing recommendations.
Conduct market benchmarking and pricing analysis using comparable developments, recent transactions, and competitor intelligence to assess market competitiveness and support pricing decisions.
Prepare and validate recommended selling prices, premium structures, pricing strategies, comparison analyses, and supporting materials for management review and approval.
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Influencer & Creator Support: Assist with sourcing, briefing and coordinating influencers, KOLs and UGC creators, including content approvals and repurposing.
Community Management: Engage with followers, respond to comments and messages, and maintain the brand voice.
Analytics & Reporting: Monitor content performance, analyse results and recommend improvements to optimise campaigns.
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