Identify and develop a comprehensive training program covering CRM usage, sales techniques, product knowledge and other relevant skills.
Partner with sales academy training teams to implement the program and propose external support when needed.
Define and deploy a consistent methodology for collecting training needs and requirements, including standard assessment tools for HUB and Local Division teams....
Ensure strong internal controls, risk management, and corporate governance practices are embedded across the finance organization.
Manage and coordinate external and internal audits, liaising with audit firms and country finance teams. Ensure compliance with IFRS, GAAP, and local tax and regulatory requirements in all jurisdictions.
Lead initiatives to enhance financial systems, ERP utilization, and reporting processes, driving greater automation, accuracy, and speed....
Assist CRMs to review customer accounts and perform service call if needed
Assist on the change of CRM’s customer portfolio upon any resignation by reaching out to customers and reemphasize on back up CRM and team concept to minimise the impact of changes.
Assist to handles customer’s complaint referred by CRM, conduct investigation and provide complete and timely problem resolution....
Document and provide customer insights to cross-functional teams and contribute to key decision maker identification & mapping and brand strategy development
Support marketing in the development of promotional material, leveraging customer insights gained through customer interactions
Create contents for local and international conferences, forums, speaker programs etc. in accordance to HQ marketing guidelines...
Supporting the development of pricing and reimbursement strategies, including value propositions and evidence packages for payer and reimbursement discussions
Leading the preparation and submission of Health Economic Evaluations and other relevant evidence to support access and reimbursement objectives
Building and maintaining effective relationships with key external stakeholders while supporting engagement on healthcare access and policy priorities...