Based on the customer's request, O&M event, or fault, the resident engineer assists in expanding, replacing, and repairing the software and hardware of the product based on the resident O&M requirements and the customer's process.
Triggered by customer requests, responded to customer requirements, and provided support services for customers. For example, product use consultation, technical assistance, service request, service provisioning, data query, and third-party commissioning assistance.
Resident O&M engineers formulate system backup policies based on customer requirements or product maintenance requirements, periodically back up and check configuration parameters or key data storage and quickly restore the system to the state before the fault occurs....
MSP Collaboration: Collaborate with the Managed Service Provider (MSP) to maintain LAN, WAN, WLAN, security, and supporting systems such as DNS, IPAM, and AAA across all global regions.
Subject Matter Expert: Act as a Subject Matter Expert (SME) within the designated technical scope, driving continuous improvement initiatives, managing configuration, updating High-Level and Low-Level Designs (HLD/LLD), and providing expert consultancy to MSP and internal teams.
Process Optimization: Define, streamline, and optimize operational processes in partnership with MSP, the ServiceNow team, and other internal IT groups to enhance efficiency and service quality....
Maintain a healthy sales pipeline, accurate forecasts, and regular business reporting.
Identify and develop opportunities across public/private hospitals, clinics, pharmacy chains, medical/pharmacy colleges, healthcare associations, and digital health companies.
Establish partnerships with HIS/EMR vendors, system integrators, and healthcare technology providers to expand CDS adoption....
Demonstrate portable ultrasound devices, highlighting clinical utility and practice return on investment (ROI).
Serve as the key liaison between the clinic owner and our internal creative/multimedia team to execute clinic marketing and patient acquisition campaigns.
Manage end-to-end sales pipelines, from lead qualification and on-site demonstrations to closing and post-sales engagement....
Evaluate the design and effectiveness of internal controls, identify control gaps and process improvement opportunities, and provide practical recommendations to mitigate risks.
Prepare high-quality audit working papers, reports and presentations, clearly articulating audit findings, root causes, risk implications and recommended corrective actions.
Monitor and follow up on the implementation of agreed management action plans, assess the adequacy of remediation efforts and recommend closure of audit findings where appropriate....
Promote collaboration, address conflicts promptly, maintain a positive work environment, and ensure appropriate prioritisation of tasks.
Implement strategies to keep team members motivated, recognize efforts, and support work-life balance.
Support team members' well-being, promote diversity and inclusion, and encourage innovation and adaptability. Liaise with relevant teams (e.g. Compliance) to clarify and resolve issues as they arise. Provide advice and act as SME to stakeholders and / or other team members. Participate in committees and projects to ensure overall compliance with strategic and overall targets. Prioritize or escalate risks / issues as needed....
Collaborate with back-end developers on API integration and end-to-end system functionality, with hands-on involvement in Node.js (JavaScript / TypeScript) back-end development where required.
Provide technical support to development teams and clients, including troubleshooting and resolving application issues.
Review and improve existing solutions to enhance quality, performance and maintainability....
Issue Escalation: Evaluate and manage user requests and incidents using ITIL methodology for prioritization, and escalate issues and enhancement requests to the appropriate Support Team, tracking them to conclusion
System Knowledge & Advisory: Provide advisory on Financial Accounting Processes and System Configurations, and support users in SAP Finance process changes or system upgrades
Documentation & Knowledge Base: Maintain and update Standard Operating Procedures (SOPs), Knowledge Base articles, and User Guidance based on system documentation and incident feedback...
Own escalation management for complex or urgent data requests, ensuring timely resolution and root-cause follow-up
Manage team performance reviews, goal setting, and participate in recruitment and capacity planning
Foster strong relationships and communication between local units and shared business center to ensure consistent data practices, share insights, and coordinate data management effectively...
We are looking for a dynamic and experienced Trainer to join our team! The trainer will be responsible for developing and delivering training programs to equip new associates with the skills and knowledge needed to succeed.
Key Responsibilities:
- Conduct onboarding and training sessions for new associates....