Establish and maintain strong working relationship with Local Services, other teams within the SSC and Center of Excellence
Ensure that closing timelines meet the Group Corporate requirements
Ensure all work instructions, standard operating procedures are complied. Review and escalate local specific variances to Key Accountant/Team Lead for further assessment and discussion
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Evaluating the quality and integrity of site practices – escalating quality issues as appropriate
Managing progress by tracking regulatory submissions, recruitment, case report form (CRF) completion, and data query resolution
You will need to be comfortable collaborating and communicating with a variety of colleagues and customers. You will need to have a good knowledge of applicable clinical research regulatory requirements.
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Address and resolve clients' operational issues and service complaints promptly, minimizing disruption and maintaining client confidence
Plan and facilitate regular business communications and review meetings with client management teams to maintain strategic alignment and drive mutual growth
Serve as the primary DKSH representative to client management teams, facilitating resolution of ad hoc operational issues and escalating complex matters to senior management as appropriateLead and oversee team performance to drive consistent execution against function goals and targets
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Analytical Problem Solving & Performance Tuning: Leverage advanced analytical techniques to diagnose platform bottlenecks, optimize database queries, improve GraphQL API performance, and enhance frontend speed metrics across SG and MY stores.
Marketplace Integrations: Lead the architectural design and analytical evaluation of integrations with major 3rd-party marketplace platforms (e.g., Shopee), ensuring robust error-handling, logs analysis, and real-time synchronization for inventory, orders, and pricing.
Headless & GraphQL Expertise: Provide deep technical authority on Magento GraphQL APIs and headless architecture, analyzing data payload efficiency and network latency for native Mobile Applications.
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CNS Worldwide Executive Search is looking for a Support & Field Services Engineer on behalf of our client, a specialised American-French technology company providing environmental monitoring and compliance solutions to the pharmaceutical, healthcare, laboratory, and medical device sectors.
This is an exciting opportunity for a hands-on technical professional who enjoys solving problems, working directly with customers, and travelling across the APAC region.
Based in Petaling Jaya, you will join a close-knit APAC team and gain broad exposure across technical support, field services, system implementation, customer training, and engineering projects.
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Provide inventory management and invoicing to customers and branch operations
Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
Attend and support routine primary surgical procedures
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NPD & compliance execution: support new product/ formulation/ packaging launches by building process and people readiness, while ensuring Safety, Quality, and Environmental compliance.
Degree in Mechanical/ Chemical Engineering or Food Science.
Preferably 3 years & above of experience in Food/ FMCG industry.
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Conduct rigorous testing and provide ongoing maintenance for applications to uphold performance and reliability standards.
Cultivate deep insights into clients' businesses and industries, leveraging this understanding to identify and capitalize on new opportunities for innovation and improvement.
Foster strong client relationships through clear and effective communication, collaborating closely with both clients and superiors to achieve project success.
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Support Knowledge Management & Continuous Improvement - Maintain records of technical support activities, contribute to knowledge bases and best practices, participate in customer engagements and training sessions, and support process improvement initiatives.
Basic knowledge of electrical or automation systems.
Strong analytical and problem-solving abilities.
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